Whether you're setting up Kahf Guard for the first time, troubleshooting a connection issue, or need guidance on protecting your family, our support team and community are ready to help.
We aim to respond within 24 hours on business days. For urgent issues, include 'URGENT' in your subject line.
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Email our support team for personalized help with your account, device, or setup support@kahfguard.com
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Common Issues & Solutions
Kahf Guard isn't blocking websites — what should I do?
First, confirm that Kahf Guard is enabled in your app settings and that your device's DNS settings point to Kahf Guard. On iOS, go to Settings > Wi-Fi > tap the (i) icon > Configure DNS > Automatic, then open the Kahf Guard app and toggle protection on. On Android, open Kahf Guard and tap 'Activate Protection.' If the issue persists, try restarting your device and ensure you're running the latest app version.
How do I set up Kahf Guard DNS on my router?
To protect every device on your home network, log in to your router's admin panel (usually 192.168.1.1 or 192.168.0.1), navigate to DNS or DHCP settings, and replace the default DNS servers with Kahf Guard's DNS addresses. You'll find the exact addresses in the Kahf Guard app under Settings > DNS Setup. Restart your router after applying changes.
Which devices and operating systems are supported?
Kahf Guard works on iPhone (iOS 15+), Android (8.0+), macOS, Windows, and Linux. You can also configure DNS-level protection on most home routers to cover smart TVs, gaming consoles, and other connected devices. Kahf Browser is available for Android and desktop.
Kahf Guard is slowing down my internet — what can I do?
DNS-level filtering adds minimal latency. If you notice slowdowns, try these steps: (1) Clear the Kahf Guard app cache, (2) Toggle protection off and back on, (3) Restart your device. If using router-level DNS, restart your router. Contact support if the issue continues — we'll investigate your network setup.
How do I update Kahf Guard to the latest version?
On iOS, open the App Store, tap your profile icon, and pull down to refresh — tap 'Update' next to Kahf Guard if available. On Android, open the Google Play Store, search for Kahf Guard, and tap 'Update.' Keeping your app updated ensures you have the latest block list and security patches.
Can I use Kahf Guard alongside a VPN?
Some VPNs may override Kahf Guard's DNS settings, which can reduce filtering effectiveness. For best results, use Kahf Guard as your primary DNS filter. If you need a VPN, check that your VPN provider allows custom DNS or supports split-tunneling so Kahf Guard traffic passes through unmodified.
Before You Contact Us
To help us resolve your issue quickly, please include: (1) your device model and operating system version, (2) the Kahf Guard app version number, (3) a brief description of the issue including when it started, and (4) any error messages you've seen. This information helps our team provide faster, more accurate support.